We aim to respond to customer inquiries within 48 hours. Response times may be longer during holidays, new product launches, or other periods of high demand.
For order-related inquiries, please provide your order number, the email address used at checkout, and a brief description of the issue. Do not send complete payment card information by email.
Customer Service Email:

service@oricast.shop

Customer Service Hours:

Monday–Friday, 9:00 a.m.–6:00 p.m. (UTC+8).