Thank you for shopping with Oricast. This Shipping Policy explains order processing, shipping methods, estimated delivery times, fees, tracking, customs matters, and how we handle delayed or lost orders.
Orders are typically processed within 1–3 business days after payment is confirmed.
Business days do not include weekends or public holidays. Custom, made-to-order, pre-order, or engraved items may require additional production time, which will be stated on the relevant product page.
Orders placed after 3:00 p.m. (UTC+8) will be processed on the next business day. Orders placed on weekends or public holidays will also be processed on the next business day.
Estimated transit times after an order has shipped:
United States: 7–15 business days
Estimated delivery dates are not guaranteed. Delays may result from customs inspections, weather, carrier service disruptions, remote-area delivery, peak business periods, or incorrect address information.
All orders include free standard shipping. Available shipping methods and estimated delivery times will be displayed at checkout. Expedited shipping is not available. Taxes, duties, import charges, and other fees imposed by the destination country or region are included.
We currently ship only to the 48 contiguous United States. We do not ship to Alaska, Hawaii, P.O. boxes, APO/FPO addresses, or U.S. territories, including Guam, Puerto Rico, American Samoa, and the Northern Mariana Islands.
For international orders, the destination country or region may impose import duties, taxes, customs processing fees, or customs brokerage fees. Unless otherwise clearly stated at checkout, any such charges arising from the importation and customs clearance of your order will be covered by Oricast, and customers will not be required to pay additional import or customs fees.
Please note that customs inspections, assessments, and clearance processing times are determined by the relevant authorities in the destination country or region and are outside Oricast's control. Delivery delays may occur due to customs inspections, local holidays, government regulations, or other circumstances beyond our reasonable control.
If we become aware of a significant customs-related delay affecting your order, we will make reasonable efforts to notify you using the email address provided with your order.
If you have any questions regarding international shipping, customs, or import duties, please contact our customer service team at:service@oricast.shop
If tracking information is available, we will send a shipping confirmation email after your order is dispatched. Tracking information may take 24–72 hours to update. If there is still no tracking activity after 5 business days, please contact us at service@oricast.shop.
Please review your shipping address carefully before submitting your order. After an order has been placed, we cannot guarantee that the address can be changed. If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, the customer may be responsible for reshipping charges and carrier return fees, except where prohibited by law.
If we are unable to ship within the time stated on the checkout page or product page, we will notify you and provide available options. These may include agreeing to a revised shipment date or canceling any unshipped order for a refund. Where applicable law requires a refund to the original payment method, we will not substitute store credit.
If tracking shows that a package was delivered but you cannot locate it, please first check the delivery area, ask household members and neighbors, and contact the carrier. Contact us within 7 days after tracking shows delivery. For packages lost or damaged in transit, or returned to sender, please contact service@oricast.shop and provide your order number, relevant photos, or carrier information.
For shipping questions, please email service@oricast.shop.