We want you to be satisfied with your purchase from Oricast. This Returns & Refunds Policy explains return eligibility, the return process, our designated U.S. return warehouse, return shipping costs, non-returnable items, damaged or incorrect items, exchanges, order cancellations, and refunds.
You may request a return within 30 calendar days from the date your order is marked as delivered.
To be eligible for a return, the item must:
· Be unused, unworn, and unaltered;· Remain in its original condition;
· Be free from customer-caused damage, scratches, stains, or other signs of use;
· Include the original packaging, accessories, certificates, and any other items supplied with the product;
· Include a valid order number or proof of purchase.
Returned products must be complete, securely packaged, and safely shipped to our designated U.S. return warehouse. Products damaged due to use, improper packaging, or insufficient protection during return shipping may not qualify for a full refund.
Before returning any product, please contact us at:service@oricast.shopPlease include:
· Your order number;
· The item(s) you wish to return;
· The reason for the return;
· Clear photos or videos if the product is damaged, defective, or incorrect.
Once your return request has been reviewed, our customer service team will provide you with return authorization, return instructions, and the address of our designated U.S. return warehouse.
Please do not return any product without prior authorization, and do not send returns to Oricast's registered business address, original shipping address, or any other address shown on the package.
Returns must be sent to the designated U.S. return warehouse address provided by our customer service team. Unauthorized returns or packages sent to an incorrect address may not be accepted or processed, and any resulting loss or additional costs may be the customer's responsibility.
If you are returning an item for personal reasons, including:
· Changing your mind;
· Ordering the wrong item;
· No longer needing the product;
· Any other reason unrelated to a product defect or an error by Oricast,
you will be responsible for the return shipping costs.
The product must be returned complete and in acceptable condition to our designated U.S. return warehouse, following the return instructions provided by us.
We strongly recommend using a trackable shipping service and keeping your tracking number and shipping receipt. Oricast is not responsible for returned packages that are lost or damaged in transit.
If the product is defective, damaged in transit, missing important components, or if you received the wrong item, please contact us. Once the issue is confirmed to be the responsibility of Oricast, we will provide an appropriate solution, which may include a prepaid return label, reimbursement of reasonable return shipping costs, replacement, or refund.
Except where an item is defective, damaged, incorrect, or otherwise required by applicable law, the following items are generally not eligible for return:
· Customized, personalized, engraved, or made-to-order products;
· Gift cards or store credit;· Products that have been used, worn, or altered by the customer;
· Products missing original packaging, accessories, certificates, or important components;
· Products damaged due to misuse, accidents, drops, or other customer-caused reasons;
· Products clearly identified as non-returnable before purchase for hygiene, safety, or other reasonable reasons.
Please inspect your order promptly after delivery.
If your product arrives damaged, defective, missing important components, or different from what you ordered, please contact us at service@oricast.shop within 30 days of delivery.
Please provide:
· Your order number;
· A description of the issue;
· Photos of the product;· Photos of the outer packaging;
· Photos of the shipping label;
· Video evidence where reasonably necessary.
Once the issue has been reviewed and confirmed, we may provide an appropriate solution, including replacement, reshipment, repair, return, or refund.
For returns that require the product to be sent back, refunds are generally processed only after the following steps have been completed:
Return approved → Product shipped to our designated U.S. return warehouse → Return received → Product inspected → Refund approved.
Once we receive your return, we will inspect the product to confirm that it meets the requirements of this Return Policy.
If your return is approved, we will generally initiate the refund within 5 business days to your original payment method.
After the refund has been issued, your bank, credit card company, PayPal, or other payment provider may require additional processing time before the refund appears in your account. Processing times are determined by the relevant financial institution or payment provider.
Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, return shipping costs paid by the customer are generally non-refundable.
If your product is damaged, defective, or incorrect, please contact us to request a replacement.
For exchanges based on personal preference, style, size, or other reasons unrelated to a defect, you will generally need to return the original product in acceptable condition to our designated U.S. return warehouse in accordance with this policy. After the return has been inspected and approved, you may place a new order for the desired item.
Our customer service team may provide an alternative solution depending on the circumstances of your order.
If your order has not yet entered processing or production, please contact us as soon as possible at:service@oricast.shop
We will make reasonable efforts to accommodate your cancellation request, but cancellation cannot be guaranteed.
If the order has already been processed, packed, or shipped, it can no longer be directly canceled. You may request a return after receiving the product in accordance with this Return Policy.
Customized, personalized, engraved, or made-to-order products may not be cancelable once production has begun.
If we successfully cancel an order before shipment, the applicable payment will be refunded to the original payment method.
If we have confirmed that your refund has been issued but you have not yet received it, please first:
1. Check your bank or payment account again;
2. Contact your credit card company or payment provider;
3. Contact your bank to confirm the refund status.
Some financial institutions may require additional time to process a refund.
If you have completed these steps and still have not received your refund, please contact us at service@oricast.shop with your order number, and we will assist you in checking the status.
For questions regarding returns, exchanges, or refunds, please contact:Oricast Customer Service
Email: service@oricast.shop
Phone: +86 199 5927 3703
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)