Returns & Refunds Policy

Last Updated: October 10, 2026

At Oricast, customer satisfaction is our top priority. We are committed to offering high-quality brass home décor, collectible art pieces, and accessories. This Returns & Refunds Policy explains our return eligibility requirements, return procedures, shipping responsibilities, and refund timelines.

1. Return Window & Eligibility

Return Window: You may request a return within 30 calendar days from the date the carrier marks your package as delivered.
Condition Requirements: To qualify for a return, items must meet the following conditions:

· Unused, unworn, and unmodified.
· In their original condition, free from scratches, stains, or other signs of damage caused by use or handling.
·Returned with all original accessories, packaging, certificates, and tags, where applicable.
·Accompanied by an order number or valid proof of purchase.

2. How to Request a Return

Step 1: Contact Customer Service

Email us at [email protected] with the following information:

· Your order number.
· The name and quantity of the item(s) you wish to return.
· The reason for the return.
· Clear photos or an unboxing video if the item is damaged, defective, or incorrect.

Step 2: Review & Return Authorization

Our customer service team will review your request and respond by email within 24–48 hours. Once your return is approved, we will provide a Return Merchandise Authorization (RMA) number, detailed return instructions, and the address of our designated U.S. return center.

Step 3: Package & Ship Your Return

Securely package the item(s) and ship them using a trackable shipping service. Please reply to our customer service email with the tracking number once your package has been shipped.

Important: To prevent lost packages or delays in processing your return, please do not send any items to our registered business address in China or the original shipping address without prior authorization.

3. Return Shipping Costs & Restocking Fees

Defective, Damaged, or Incorrect Items

If a return is necessary because an item is defective, damaged during shipping, or incorrect due to an error on our part, Oricast will cover the return shipping costs. We will provide a prepaid return shipping label or reimburse reasonable return shipping expenses, as appropriate.

Returns for Personal Reasons

If you wish to return an item due to personal preference, a change of mind, or ordering the wrong size or specification, you will be responsible for the return shipping costs.

Restocking Fee

Oricast does not charge restocking fees for eligible returns. Our restocking fee is $0.

4.Designated U.S. Return Center

All approved returns must be shipped to the following designated U.S. return center in accordance with the instructions provided by our customer service team:

Recipient: Oricast Returns Center
Address: 25 Commercial Rd, Unit H, Fairfield, NJ 07004, United States
Phone: +1 973-606-7080
Email: [email protected]

Return Center Time Zone: Eastern Time (ET), United States. Business hours may vary; please contact customer service before shipping your return.

Please obtain return authorization before sending any package to this address.

5.Damaged, Defective, or Incorrect Items

Please inspect your order carefully upon delivery. If you receive an item that is damaged, defective, missing accessories, or different from what you ordered, please contact us at [email protected] within 30 days of delivery.

Once the issue has been verified, we will offer an appropriate resolution, which may include a free replacement, shipment of missing items, or a full refund, as applicable.

6.Non-Returnable Items

Except where an item is defective or applicable law requires otherwise, the following items are generally not eligible for return:

· Custom-made or personalized items, including items with personalized engraving.
· Gift cards.
· Items damaged due to improper use by the customer or inadequate packaging during return shipment.

7. Refund Process & Timeline

Warehouse Inspection: Once your return arrives at our U.S. return center, we will inspect the item(s) within 2–3 business days.

Refund Processing: After the returned item(s) pass inspection, we will initiate the refund to your original payment method within 5 business days.

Bank or Payment Provider Processing: After the refund has been issued, it may take an additional 3–7 business days for the funds to appear in your account, depending on your bank, credit card issuer, or PayPal processing procedures.

Please note that the time required for the refund to appear in your account is determined by your payment provider.

8. Order Cancellations

If your order has not yet entered the packing, assembly, or shipping stage, please contact us as soon as possible at [email protected] to request cancellation. We will process a full refund if the cancellation is approved before fulfillment begins.
If your order has already been packed or dispatched, we may be unable to cancel or intercept the shipment. In that case, you may request a return after delivery in accordance with our 30-day return policy.